Education and Outreach Division
EDUCATION AND OUTREACH DIVISION
Provider Resources, Inc. (PRI) is committed to instilling integrity into the healthcare system. In support of this commitment, PRI established the Education & Outreach (E&O) Division to provide tested and proven education and outreach services to support industry stakeholders. As federal program guidance continually changes and new programs emerge, The E&O subject matter experts (SMEs) utilize developed strategies for education and outreach planning. Services and support include activities such as program planning and development, financial management, facilities and services coordination, logistics, program implementation, marketing and promotion, and material production. PRI’s E&O efforts are flexible and scalable for each defined audience type. Beneficiaries’ and patients’ ability to make informed healthcare decisions depend on the availability of materials that incorporate numerous demographic and socio-economic factors such as language, customs and culture. The provider and supplier community require materials that tie guidance to office best practices and program compliance. Payors at all levels – federal, state and private – need materials which not only educate their staff but also facilitate superior customer service back to their beneficiaries and clients.
To address the impact of current Healthcare Reform efforts, aimed at improving healthcare outcomes and quality for the nation’s beneficiaries, PRI subject matter experts (SMEs) meet the need to accelerate the knowledge transfer process. For example, education is required regarding legislative reform efforts – such as the Patient Protection Affordable Care Act (PPACA) – touching – the individuals, employers, providers, suppliers, and payors of the U.S. healthcare system. The need to provide clear and consistent communication to these stakeholders is at the heart of the PRI E&O Division.
The E&O team consists of Instructional System Designers who follow the comprehensive development process of ADDIE (Analysis, Design, Develop, Implement and Evaluate) to develop new curricula, whether for a new or existing client or for internal staff training. PRI Training and Curriculum Specialists have over 140 years of combined experience developing and delivering training in the classroom, in addition to online and blended learning environments. Many have served as classroom teachers in public and private schools at the high school, college and university levels. Others have served as professional trainers in local, state, and national government agencies and have managed training programs in public and private corporations. Several of our training specialists are adjunct professors at Universities and have earned post-graduate degrees in education, curriculum development, instructional systems design, educational technology, human resources, marketing, sociology, psychology, business administration, information management, and law.
For example, collaboratives and focus groups provide the ability to address diverse populations – payors, providers, suppliers, and beneficiary groups – in a complementary and coordinated approach to maximize the implementation timelines required under Healthcare Reform legislation. E&O provides for a multitude of delivery options to accommodate diverse audiences. Products and services include white papers, articles, conducting environmental scans, needs assessments, developing and presenting materials for in-person and web-based presentations. Printed materials are developed and distributed in diverse languages using translation services while ensuring Section 508 compliance of all deliverables.