• Regulatory & Policy Impact Analysis & Literature Reviews
  • Environmental Scans
  • Organizational Program Assessment
  • Change Package Enhancements
  • Health Information Technology (HIT) Initiatives
  • Agency Work Group Participation
  • Work Group Development, Planning, & Facilitation Program & Protocol Development
  • Program Vulnerability Detection
  • Program & Congressional Reports
  • Nationally Recognized Subject Matter Experts
  • Expert Panel Development
  • National, Regional, and Local Quality Improvement
  • Collaborative Development & Facilitation
  • Webinars & Webcast
  • Data Analysis
  • Website and Extranet Development for Collaborative Support
  • Manuscript Publication Development
  • Literature Reviews
  • Work Group Development, Planning, & Facilitation
  • Quality Metrics, Performance Measures & Quality Indicators
  • Program & Process improvement Tools, Strategies & Systems
  • Program & Policy Evaluation
  • Strategic Planning
  • Conference & Training Events
  • Logistics Support
  • Needs Assessments
  • Program Reports


The Provider Resources, Inc. (PRI’s) Healthcare Quality & Disparities Division focuses on the evolving healthcare landscape and the need for quality metrics, performance measures & quality indicators. As the nation is experiencing a convergence of sweeping legislation and advances in quality improvement and measurement science, we have positioned this division to provide clients with thoughtful, timely, effective and efficient solutions for interpreting and implementing new healthcare regulation and program guidance. The Healthcare Quality & Disparities division is a key resource to policy makers, educators, business leaders, healthcare stakeholders, and advocacy groups for the most accurate, timely and useful information on defining, measuring, and improving the quality of care provided to disparate populations based. Solutions are based on robust needs assessments, evaluation of existing manual and protocol guidelines, and available training materials. PRI subject matter experts (SMEs) infuse healthcare quality integrity measures with three core directives:

As healthcare legislation emerges, PRI Healthcare Quality & Disparities experts identify the standards impacted and look to identify the implementation opportunities and challenges for our federal clients. We use multiple approaches, such as stakeholder focus groups, survey development and national data set reviews to identify and clarify the impact of legislative efforts. The ability to analyze programmatic data to generate innovative solutions has defined PRI based on efforts in maternal, child and infant health (MICH) initiatives. MICH topics have included providing options for improving breastfeeding/human milk feeding to reduce the potential for neonatal comorbidities, and generating comparisons between the Medicaid and Commercial population outcomes, length of stay (LOS) and associated program costs related to preterm births.

Our team has extensive experience with complex survey and questionnaire design including formatting, flow, reading level, response scaling, and response nesting. We have developed survey questionnaires and data collection forms to assess population health status, patient satisfaction, adult and senior behavior, behavioral assessment, expectations and loyalty, medical illness, mental disorders, care seeking, attitudes, awareness, knowledge, preference, intentions, as well as cost impact analysis to be utilized in agency decision in development of Final Rule making. We have designed interviewer-assisted or self-administered survey questionnaires delivered through a variety of methodologies including in person, by telephone, by mail or via the internet or mixed methods according to specified sampling (e.g., convenience, random, stratified, quota).

In the last year, PRI quality-based contracts have provided outreach for interviews, focus groups, and reviews. Examples of outreach efforts include over 55+ comparative effectiveness research (CER) reviews, regulatory impact analyses including input from over 21 stakeholder groups, protocol revisions incorporating input of over 50+ stakeholder groups, and development of MICH-based collaborative with 23 State Medicaid offices. We have successfully applied data collection methodologies to increase non-response through innovative techniques.